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No refunds are permitted. Natural Esne requires a minimum of 48 hours notice to reschedule your appointment; failure to do this will result in loss of payment.
Natural Esne retains the right to cancel your appointment outside the 48 hour cancellation policy if necessary, in which case you will receive a full refund (unless you wish to reschedule). It is your responsibility to be ready and on time for your session. If you do not appear via the GoogleMeet link (included in the confirmation email) within 10 minutes of the start of the session, the session will be cancelled and no refund will be issued. Thank you for your understanding. |